Live chat provides a quick and user-friendly way for website visitors to ask a question and get a response immediately. It is a nice addition to email ticket support as live chat is mainly used to answer questions from potential customers, not address questions from existing customers. There are a number of chat applications available … Read more
Discussion forums are a useful way of providing support to your hosting customers. I believe they support forums should compliment an email ticket support system, not replace them. They provide a place where members can discuss issues not directly related to their account. For example, general advice on website hosting, website development questions, marketing etc. … Read more
It is common for hosting companies to display an email address or contact form on their website. Sending an email normally creates an email support ticket. It makes sense for hosting companies to use a ticket support system as the volume of emails they receive and respond to every day would be overwhelming. Ticket support … Read more
Whether you run a large hosting company or simple earn a little extra cash by reselling hosting, your customers need to be billed for the resources they have used. Billing management software should be easy to use, look professional, and encourage members to pay on time every month. As I noted in my article about … Read more
The task of finding a new hosting company can be a little overwhelming due to the thousands upon thousands of hosting companies that are operating online. Web hosting directories can help with this task. They list hundreds or even thousands of web hosting companies by category. Most of these directories review hosting companies too, though … Read more
My discussion forums Rise Forums is a great place to get support for hosting related issues from myself and many other experienced website owners. Owners of hosting companies also hang out at the forums. Whilst I do love the community we have at Rise Forums, I also know that there are many fantastic hosting discussion … Read more
If you want to find out publicly available information about a domain name that has already been registered, you need to use a whois lookup tool. This will provide you with information about the person who registered the domain. Be aware that some people put down false information in their domain records; despite the fact … Read more
If you have experienced a DDoS attack, you should probably consider looking at an anti-DDoS hosting solution that can mitigate attacks. Most websites with a high volume of traffic have some sort of anti-DDoS system in place to ensure their service does not go down. Abelohost A provider of shared hosting, offshore VPS hosting, and … Read more
When you purchase a dedicated hosting plan you rent an entire server from a hosting company. The hosting company retains ownership of the server and ensures that it is operational at all times. Colocation hosting, sometimes abbreviated to colo hosting, is a little different. With colation hosting plans you need to provide the server itself. … Read more
Cloud hosting allow an unlimited number of servers to act as one through the use of a virtual server. This provides benefits such as there being no single point of failure. It can also provide an increased reliability, scalability and cost efficiency. Cloud hosting can be most cost-effective since you only pay for the resources … Read more